Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you register as an installer, we also collect your business name, service area, phone number, and professional credentials.

Usage Data

We automatically collect information about how you interact with our services, including pages visited, configurator selections, search queries, device type, browser type, IP address, and referring URLs.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, analyze site traffic, and support our affiliate tracking. See the "Cookies and Tracking" section below for more detail.

Payment Information

Payment details (such as credit card numbers) are collected and processed directly by our payment processor, Stripe. We do not store your full payment card information on our servers.

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions, including subscription payments and installer deposits
• Send transactional emails (account verification, order confirmations, password resets)
• Personalize your experience, including configurator recommendations
• Connect you with certified installers in your area
• Analyze usage trends to improve site performance and content
• Enforce our Terms of Service and prevent fraud
• Comply with legal obligations

3. Sharing with Third Parties

We do not sell your personal information. We may share your data with the following categories of third parties:

• Stripe — for payment processing and subscription management
• Supabase — for authentication, database hosting, and file storage
• Resend — for sending transactional and marketing emails
• Affiliate Partners — product manufacturers and retailers may receive anonymized referral data when you click affiliate links on our site
• Analytics Providers — to help us understand site usage and improve our services
• Installers — if you request a quote or contact an installer through our marketplace, we share the information you provide with that installer

We may also disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of BirdieBay, our users, or the public.

4. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies — required for authentication, session management, and core site functionality
• Analytics Cookies — help us understand how visitors interact with our site so we can improve the experience
• Affiliate Cookies — track referrals to our affiliate partners so we can earn commissions on qualifying purchases

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of our site.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or fraud-prevention purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Portability — request a machine-readable copy of your data
• Opt-Out — unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address below.

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication through Supabase, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

privacy@birdiebay.golf